What was advertised in a colonial American newspaper 250 years ago today?
“The Cutler’s or Whitesmith’s business is still carried on at my shop, and in a much steadier and careful manner than usual.”
As spring approached in 1768, Benjamin Butler, a cutler, needed to do some damage control or risk losing business to his competitors. A journeyman employed in his workshop had tarnished Butler’s reputation by producing inferior goods, causing Butler to take out an advertisement in the New-London Gazette to explain the situation. He hoped to convince prospective customers to give his workshop another chance now that he had remedied the problem.
After announcing that “the Cutler’s or Whitesmith’s business is still carried on at my shop,” Butler declared that work currently undertaken in the shop was completed “in a much steadier and careful manner than usual.” Here he already acknowledged that quality had been lacking for some time, but he then provided an explanation. For several months he had turned over the operation of the shop “to a journeyman, that was great part of his time incapable of performing good work.” Butler did not pull any punches about the reason the journeyman produced shoddy work: “strong drink.” Having made this confession, the cutler petitioned prospective customers to wipe clean the slate. He had resumed doing the jobs that came into the workshop himself. That being the case, he assured “Those who will favour me with their custom” that they could “depend upon being served in the best manner.”
Butler addressed his advertisement to “the public” rather than his former customers. Although he may have contacted some of them individually to make amends, he wanted the entire community to know that he was aware of the problem in his workshop and had addressed it. After all, customers could spread news of their discontent via word of mouth. In case that had happened, Butler harnessed the power of print in his efforts to dispel any lasting harm to his image. By issuing a mea culpa in a newspaper advertisement distributed far and wide in the colony, he encouraged prospective customers not to dismiss his workshop when they had need of a cutler’s services in the future. In this case, Butler advertised not only to incite demand but also to rehabilitate the reputation associated with the goods that came out of his workshop.