What was advertised in a colonial American newspaper 250 years ago today?
“Those who will favor him with their Custom may always depend upon being as well used as at any Store or Shop in Town.”
Shopkeeper William Bant advertised in a very crowded marketplace. Residents of Boston encountered shops and stores practically everywhere they went as they traversed the city in the late 1760s. They also experienced a vibrant culture of advertising for consumer goods and services in the pages of the several newspapers published in the city. Some of those newspapers so overflowed with advertisements that the publishers regularly distributed supplements to accompany the regular issues. As the consumer revolution of the eighteenth century continued in Boston, Bant was just one of countless merchandisers attempting to entice prospective customers to patronize his shop.
As part of that effort, he inserted a relatively brief advertisement in the May 23, 1768, edition of the Boston Evening-Post. In it, he announced that he stocked “A general Assortment of English and India GOODS.” Unlike many other shopkeepers, however, Bant did not provide a list of his inventory. On the following page, Thomas Lee’s advertisement extended one-third of a column and listed dozens of imported goods he offered for sale. Jonathan and John Amory’s advertisement was twice as long and listed even more merchandise. John Gore, Jr., inserted an advertisement of a similar length, though its list of goods appeared even more crowded due to graphic design choices made by the compositor.
How did Bant attempt to compete with merchants and shopkeepers who invested in so much more space for promoting their wares in the public prints? He left the details of his “general Assortment” of goods to the imagination, instead opting to emphasize customer service. He pledged that “those who will favor him with their Custom may always depend upon being as well used as at any Store or Shop in Town.” Bant did not promise merely satisfactory service; he proclaimed that the service he provided was unsurpassed in the busy marketplace of Boston. He did not need to overwhelm prospective customers with dense and extensive lists of all the items they could purchase in his shop. Instead, he invited them to imagine the experience of shopping and interacting with the purveyors of the goods they desired. Just as merchandisers competed with each other for customers, consumers sometimes competed with each other for the attention of merchants and shopkeepers. Bant presumed that shoppers sometimes experienced frustration when they dealt with retailers. In turn, he assured prospective customers that they would not be disappointed in the service they received at his shop.