What was advertised in a colonial American newspaper 250 years ago today?
“Work done as well as in any other Part of New-England.”
Even though he operated a shop in the relatively small town of New London, goldsmith and jeweler Robert Douglass, Jr., sought to convince prospective customers that he provided goods and services that rivaled those offered by his counterparts in larger cities. In an advertisement inserted in the August 25, 1769, edition of the New-London Gazette, he emphasized that he “makes and sells all Kinds of Goldsmith’s and Jeweller’s Work, as cheap as can be bought in Boston or New-York.” Prospective customers did not need to send away to shops in those busy ports to find good deals, nor did they need to suspect that Douglass engaged in price gouging as a result of being some distance from urban centers with greater numbers of goldsmiths and jewelers who kept down their prices as they competed with each other.
In addition to making an appeal to price, Douglass pledged that “Whoever will please to favour [him] with their Custom, may depend on having their Work done as well as in any other Part of New-England.” Prospective customers also did not have to fret that they sacrificed quality when they chose to deal with a local goldsmith and jeweler. Douglass positioned his skills and expertise in direct competition with his counterparts in Newport, Portsmouth, Providence, and even Boston. Having invoked New York when it came to price, he also implied that his work rivaled that done by goldsmiths and jewelers there.
To further entice prospective clients to visit his shop, Douglass introduced a new employee. James Watson, “who makes and repairs all Kinds of Clocks and Watches in the neatest and best Manner,” had just arrived from London. His presence in Douglass’s shop linked it to the most cosmopolitan city in the British Empire. Local customers did not have to worry that they had settled for what was available when they visited Douglass’s shop. Instead, the goldsmith and jeweler suggested, they patronized an establishment on par with those in the largest cities in the colonies and even the metropolis of London. Despite ongoing disputes over the Townshend Acts, many colonial consumers still looked to London as a center of taste and gentility.
Douglass incorporated several common marketing strategies in his advertisement: price, quality, and connections to the most cosmopolitan city in the empire. He adapted each appeal to address anxieties about hiring a goldsmith and jeweler located in a small town, assuring prospective customers that the goods and services from his shop matched those from other shops in larger towns and cities. Local customers did not need to look beyond New London to discover remarkable value when they wished to hire a goldsmith, jeweler, or watchmaker.