What was advertised in a colonial American newspaper 250 years ago today?
“Practitioners, and others, in the Country, on sending a Line, may depend on being well used.”
Jabez Bowen, Jr., advertised “A large and general Assortment of the most valuable Drugs and Medicines” in the May 27, 1769, edition of the Providence Gazette. His inventory included familiar patent medicines, such as “Turlington’s Balsam of Life,” “Godfry’s Cordial,” “Bateman’s and Stoughton’s Drops,” and “Daffy’s Elixir.” In addition, he stocked several spices sometimes compounded into remedies. He testified to the authenticity of the various remedies and also made an appeal to price.
Bowen invited potential customers to visit his shop “fronting the Great Bridge” in Providence, but he did not confine his clientele only to those who resided in town. In a note at the end of his advertisement, he advised that “Practitioners, and others, in the Country, on sending a Line, may depend on being well used.” In other words, he offered the eighteenth-century equivalent of ordering through the mail. Bowen provided a service that advertisers often promoted, though apothecaries tended to do so more often than those who followed other occupations. They usually identified two sorts of clients, colleagues who practiced medicine in one capacity or another and the general public. Cultivating relationships with the former had the potential to generate significant additional sales if country doctors, apothecaries, and others decided to purchase large quantities in order to avoid running short on supplies. Customer service was an important aspect of first attracting and then maintaining relationships with any and all correspondents. To that end, Bowen did not merely state that he accepted orders from the country. Instead, he pledged that customers who sent their orders “may depend on being well used.” Others sometimes added the phrase “as if present” to underscore that they devoted the same care and attention to customers who submitted orders via the post or messenger as they did to those they served in person in the shop. Such reassurances may have helped some clients feel more comfortable placing orders from afar, more willing to give that method a chance to decide themselves if the quality of the service matched the convenience.